Responsible Gaming

Our Commitment to Responsible Gaming

At Royal Reels NZ, we are committed to promoting responsible gaming practices. Gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to seek help if gambling becomes a concern.

Age Verification

You must be 18 years of age or older to gamble in New Zealand and access our services. We take age verification seriously and reserve the right to request proof of age at any time. If you are under the legal age, please do not use our platform.

Warning Signs of Problem Gambling

Be aware of these common warning signs that gambling may be becoming a problem:

• Chasing losses by gambling with more money to recover what you've lost
• Gambling with money intended for bills, rent, food, or other essential expenses
• Hiding your gambling activities or lying to friends and family about how much you gamble
• Spending more time and money on gambling than intended
• Feeling anxious, irritable, or depressed when not gambling
• Borrowing money to fund gambling activities
• Neglecting work, school, or family responsibilities due to gambling
• Unsuccessful attempts to cut back or stop gambling
• Using gambling to escape problems or cope with stress

If you recognize any of these signs in your own behavior, please reach out for support immediately.

Self-Help Tools

We provide several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose within a specific time period
• Reality Checks: Enable pop-up reminders during your gaming session to help you track time and spending
• Self-Exclusion: Voluntarily exclude yourself from accessing our platform for a period of time (7 days, 30 days, 6 months, or longer)
• Account Closure: Permanently close your account if you wish to stop gambling with us

To access any of these tools, please visit your account settings or contact our customer support team.

Support Organizations in New Zealand

If you or someone you know is struggling with problem gambling, help is available. The following organizations provide free, confidential support:

New Zealand

• Problem Gambling Foundation (PGF)
  Phone: 0800 664 262 (free call)
  Website: www.problemgambling.nz
  Available 24/7 with free, confidential support and counselling
• Gamblers Anonymous
  Website: www.gamblersanonymous.org.nz
  Peer support meetings across New Zealand
• 1737 Lifeline Aotearoa
  Phone: 1737 (free call or text)
  Available 24/7 for support with mental health and wellbeing

International Support

• United Kingdom: GamCare | GamStop
• Australia: Gambling Help Online
• Canada: Responsible Gambling Council
• United States: National Council on Problem Gambling

Take Action Today

If you believe you have a problem with gambling, please seek help immediately. Problem gambling is a serious issue that affects not only you but also your family and friends. Support is available, and recovery is possible.

Contact the Problem Gambling Foundation on 0800 664 262 or visit their website to speak with a trained counselor today. Your call is free and confidential.

Last Updated: 2026